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For decades, most people followed a simple formula when they were ready to purchase a new vehicle. Visit a dealership in person, negotiate a price, complete the purchase and drive the car off the lot. Today, there's a myriad of car buying options available, and whether you're a first-time or a veteran car buyer, the ever-evolving landscape of the auto industry can leave consumers with a lot of questions. Renée Horne, Chief Marketing and Customer Experience Officer at Chase Auto, offers five...