Michigan AG Dana Nessel Warns About Deceptive Door to Door Sales Representatives

Michigan Attorney General Dana Nessel wants Michigan residents to be aware of a scam being perpetrated by individuals claiming to be home or business security sales representatives. There have been reports made of individuals showing up at homes and claiming to work for ADT, a contractor hired by ADT, or a company that allegedly purchased ADT. ADT is an American company that provides residential and business electronic security, fire protection, and other related alarm monitoring services.

Nessel's office says the point of the scam is to get customers to sign up for new service. "People invest in security systems to help keep their homes and businesses safe, not to become the target of imposters who aim to do the opposite," Nessel said. "It's important to be aware that bad actors may appear at your door purporting to be from ADT or another security company. Consumers should be cautious and ask solicitors for identification, review the terms and all documents they provide thoroughly and ensure you understand what that means for the security of your family, your home, and your business."

Nessel's office offers some guidelines to protect yourself from door-to-door scammers. Always look to see who is visiting before opening the door. Use your door's peephole if you have one or use a nearby window. If you don't recognize the person, don't open the door. It's safer to speak to strangers through the shut door. Also, never open your door at odd hours such as before 8 a.m. or after 9 p.m.

Listen for phrases that deceptive salespeople may use. Some common phrases used by unscrupulous sales representatives include "We are here to upgrade your ADT system," "I'm with the company that manufactured your alarm system," "ADT just monitors your home, they don't service the equipment," "Your service will be cancelled because a new company is taking over ADT," "ADT is no longer covering your area," and "ADT systems are more vulnerable to burglaries."

Always remember your right to say "No." You are under no obligation to buy anything form anyone who comes to your door. End the conversation quickly because the longer they engage you in conversation the more likely they can get you to commit to something. If you feel intimidated or pressured, close the door and call 911. If you are in doubt about any representative claiming to be sent from ADT, call 1-800-ADT-ASAP to verify the person's identity before you let them into your home.

If you believe you have been the victim of a deceptive sales scam you can file a consumer complaint or get additional information by contacting the Michigan Department of Attorney General at http://www.michigan.gov/ag and click the Consumer Protection tab at the top of the main page, or call toll free at 1-877-765-8388.